NYRIS-6007 Occasional timeouts when using visual search or recommendations

Incident Report for nyris GmbH

Resolved

This incident has been resolved.
Posted Oct 26, 2023 - 17:02 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 25, 2023 - 16:41 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 25, 2023 - 15:32 UTC

Investigating

From 6:30 UTC, we are experiencing decreased availability issues with visual search and recommendation system, causing requests to have high duration or time out in irregular intervals. We are investigating the issue.
Posted Oct 25, 2023 - 11:22 UTC
This incident affected: Search (Visual search, Visual recommendations).